at plush.md, we pride ourselves in offering the best care for our patients. Please make yourself aware of our practice policies and procedures described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us.
consultation - plush.md is dedicated to helping you achieve your aesthetic goals. We offer complimentary consultations with dr. tanne to better understand each client’s needs. Based on a private skin and/or body analysis and conversation, we partner with you to design a treatment plan that will best meet your expectations.
scheduling - plush.md is always buzzing, so appointments are usually necessary; but when time permits, walk-ins are welcome. Please call ahead and we will do our best to schedule you up with any of our premier services. For your convenience, we recommend scheduling your next treatment before leaving our facility. Due to the medical nature of many of our treatments, appointments can sometimes exceed their scheduled time. Please be patient and know that you will also receive the same exceptional service and personal attention.
cancellation policy - a scheduled appointment at plush.md reserves the time of our professionals. Consultations with Dr. Tanne are complimentary. Out of respect for the doctor’s time, we do require a credit card to secure all appointments. Cancellations are accepted up to 24 hours prior to your appointment without incurring a charge. Cancellations with less than 24 hours or no-shows require a $50 service fee which will be charged to your credit card. Thank you for your consideration.
arrival - please arrive 10 minutes prior to your appointment, so you’ll have plenty of time to unwind, check out our plush.md Advanced Skin Solutions (skincare), and give us the 411 on what’s new in your life (aka paperwork). As we are a medical spa, we require that all new patients fill out a medical/skincare history and treatment consent forms. Paperwork and consent forms must be updated annually.
photography - no treatments (laser, injectable, peel, body contouring, etc.) will be done without pre and post-treatment photography. Patients who refuse photography will not be treated. All photographs are private and covered by HIPPA laws. Post-treatment and all follow-up visits do include photography.
payment - we accept cash, personal checks, Visa, Mastercard, American Express, Discover and Care Credit. All treatments/products must be paid for at the time of treatment/purchase. There are no refunds for the services performed by Dr. Tanne and the staff of plush.md. Gift certificates are not refundable or transferable. There are no discounts when using Care Credit. We do accept personal checks as a form of payment, however, if a check is returned for insufficient funds, a fee of $30 will be added to the amount due.
package pricing - package pricing represents a significant discount off single treatment prices, and payment for a package must be made at the time of the first treatment. If a package is discontinued at the request of the patient, treatments received will be charged at the individual (non-package discount) price. If you elect not to complete a treatment package, the unused portion will be credited to your account or refunded. example: If a treatment is normally $999, and a 3 treatment package is priced at the discounted price of $2,499(a $498 package discount), and you only use 2 treatments, you will be refunded or credited $501, which represents the remainder after 2 treatments at $999 each are deducted. All packages expire one year from purchase date unless otherwise stated at time of purchase.
for your enjoyment - for their safety, and for the courtesy of other guests receiving relaxing services, children under 13 years of age are not permitted. For your convenience we offer complimentary WiFi. Please silence your electronic devices while in our reception area and turn them off during your treatment. This is your time to relax and be in the moment. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.
valuables - we are not responsible for lost or stolen items and encourage you to leave valuables at home.
for the comfort of our guests, plush.md is a non-smoking facility.
we wouldn’t be the trendsetters we are if we weren’t constantly expanding our services. Although plush.md makes every effort to keep its website updated, please note that prices and services are subject to change at any time. We love having you as a patient, but we reserve the right to refuse service at any time, to anyone, for any reason.